Privacy policy

WAVES ‘N WANDER operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). WAVES ‘N WANDER is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or de-identified so that it can no longer reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required under applicable law, we may collect or process the following categories of personal information, including inferences drawn from such data:

Contact information such as your name, billing address, shipping address, telephone number, and email address.
Financial information including credit or debit card details, payment account information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information such as your username, password, security questions, preferences, and settings.
Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
Communications with us, including the content of your messages when you contact us (e.g., customer support inquiries).
Device information including details about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information such as data about your interactions with the Services, including how and when you browse or use the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, use the Services, communicate with us, or otherwise provide us with personal information.
Automatically through the Services, including from your device when you use our products, Services, or websites, through cookies and similar technologies.
From our service providers, when they collect or process personal information on our behalf (e.g., payment processors, cloud storage providers).
From partners or other third parties, including marketing or advertising partners.

How We Use Your Personal Information

Depending on your interactions with us and which Services you use, we may use your personal information for the following purposes:

Providing, customizing, and improving the Services – including fulfilling our contract with you, processing payments, completing orders, managing your account, facilitating shipping, returns, and exchanges, and tailoring your shopping experience.
Marketing and advertising – including sending promotional communications (via email, SMS, or post), showing online ads, and recommending products related to your interests or purchases.
Security and fraud prevention – including verifying accounts, detecting and preventing fraud, securing transactions, and protecting public safety.
Customer communication – including providing customer support and maintaining our business relationship with you.
Legal compliance – including responding to lawful requests from law enforcement or regulatory authorities, enforcing our terms, or participating in legal proceedings.

Disclosure of Personal Information

We may disclose personal information in the following circumstances:

With Shopify (our ecommerce platform), vendors, and third-party service providers performing services on our behalf (e.g., IT, payment processing, logistics, analytics, and customer support).
With business and marketing partners to deliver advertising and marketing services, subject to their own privacy policies.
With your consent or at your direction, including when you request us to share information with third parties.
With affiliates and within our corporate group.
In connection with business transactions, such as mergers, acquisitions, bankruptcies, or asset transfers.
To comply with legal obligations or to protect the Services, our rights, and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to enable and improve them. Your information may be transferred to and processed by Shopify and third parties in other countries. For more details, please review Shopify’s Customer Privacy Policy: https://privacy.shopify.com/en.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, accuracy, or security of such sites. Any information you share on public or third-party platforms may be viewed by others and used without restriction. Our inclusion of such links does not imply endorsement unless explicitly stated.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe your child has provided personal information, please contact us to request deletion. As of the effective date of this Privacy Policy, we are not aware of any sale or sharing of personal data of individuals under 16 years old.

Security and Retention of Information

We use appropriate security measures but cannot guarantee absolute protection. Information you transmit may not be secure during transfer. We recommend not using insecure channels for sensitive communications.

Retention depends on business, legal, and contractual needs, including maintaining your account, fulfilling Services, complying with obligations, and resolving disputes.

Your Rights and Choices

Depending on your location, you may have rights such as:

Access/knowledge – request access to personal data we hold.
Deletion – request deletion of your personal data.
Correction – request correction of inaccurate data.
Portability – request a copy or transfer of your data.
Manage communication preferences – opt out of promotional emails.

If you are in the UK or EEA, you may also have the right to:

Object to or restrict processing.
Withdraw consent for processing where applicable.

Requests may require identity verification. You may also appoint an authorized agent under applicable law.

For Shopify-specific rights, please review: https://privacy.shopify.com/en.

Complaints

If you have concerns about how we handle your personal data, contact us at the details below. Depending on your location, you may also appeal our decision or lodge a complaint with your local Data Protection Authority. For EEA residents, a list of authorities is available here.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. If transferred outside the EEA or UK, we rely on recognized transfer mechanisms such as EU Standard Contractual Clauses or UK equivalents, unless transferred to a jurisdiction with an adequacy decision.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on this website with a revised “Last Updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

WAVES ‘N WANDER
📧 sofie.vandelaarschot@gmail.com
📍 Ribbiusstraat 3, 5737 BA, Lieshout, NL

For purposes of applicable data protection laws, we are the data controller of your personal information.